NoticeBeware of fraud groups using the name of OS IT Solutions. To check any job offer or request made in our name, call our hotline +880 1988-224411.
OS IT Solutions Ltd, digitally ahead +880 1988-224411 Get a quote

Terms and conditions

Please read these terms before ordering. By ordering a service through our website, by phone or through our mobile apps, you agree to be bound by them.

Introduction

OS IT Solutions Ltd is an IT and ITES software firm that provides, among other services, a digital visiting card solution (D-Info) to corporate and individual clients, online and offline.

Definitions

  • Agreement: these terms, the Privacy Policy, order forms and payment instructions.
  • You: the customer. We: OS IT Solutions Ltd.
  • Website: ositsltd.com and dinfo.mobi.

Ordering

  • Service contracts are between the customer and OS IT Solutions Ltd or its relevant branch.
  • You must give accurate and complete details and confirm that you have sufficient funds on your own card.
  • Services are for your own use, not for resale, and you act as principal, not agent.
  • Some products suit only certain individuals or company types; please check suitability before ordering.
  • Keep your login details confidential. We take reasonable care of security but are not liable for third-party access unless we were negligent.
  • Orders depend on availability, delivery capacity and our acceptance. An automatic confirmation does not guarantee fulfilment. Confirmations show the approximate price and delivery details.
  • If a service or delivery is unavailable we will tell you by SMS or phone.

Prices and payment

  • Prices on the website are approximate, may change, and include applicable sales tax. We may change or stop listing products and services.
  • If a listed price is out of date we will contact you, and you may cancel the order.
  • The total, including delivery and other charges, is shown at checkout. Full payment is required, in cash or by online card payment.
  • Online payments are made before delivery with encrypted card details; your card issuer may run security checks.

Delivery

  • Delivery times are estimates. Services are delivered within 7 working days.
  • Our agents or executives make deliveries. We try to meet timeframes but are not liable for losses after delivery.
  • For delays, please contact Customer Support first. Delivery charges are not refunded for late delivery, though we may use discretion.

Cancellation, returns and refunds

  • Cancel as soon as possible, preferably by phone, quoting your order number and details.
  • We may cancel an order, for example if a service is unavailable, and will refund any payment made.
  • Orders cancelled before dispatch are refunded or re-credited in full, including the delivery charge, within 7 to 10 days. If a refund is not processed within 21 days, please call us.

Information

You must give accurate and complete information when we ask for it to deliver a service. You may ask for a copy of the personal information we hold about you.

Complaints

We aim to respond to complaints within 3 working days. Please send all complaints to our hotline. Complaints older than 6 months cannot be accepted.

General

  • All prices are in Bangladeshi Taka.
  • We may subcontract parts of our services and assign our rights without consent or notice.
  • We may change these terms at any time without notice.
  • Payment is due when ordering (by card) or on delivery (in cash). Late payment cancels the order.
  • Do not use automated systems or programs with the website or its ordering features.
  • These terms, the Privacy Policy, order forms and payment instructions form the whole agreement. If they conflict with other website terms, these terms prevail.
  • If any provision is found invalid or unenforceable it is removed and the rest of the agreement stays in force.